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How to call O2 from abroad, also when your phone is lost
Đã kiểm tra bằng cuộc gọi thử ngày 14 tháng 10, 2026Cập nhật ngày 19 tháng 10, 2026
From abroad, call O2 on +44 7860 980 202. O2 gives that number on its contact page for customer service from abroad, and on its lost or stolen device page for anyone whose phone was lost or stolen while abroad. We called it twice from Poland through Browzerphone on 14 October 2026: both calls went through, and the menu offered 4 to report a lost or stolen device.
Cuộc gọi thử của chúng tôi
What our call to O2 sounded like
Mọi thứ trên dòng thời gian này đều lấy từ bản ghi âm của một cuộc gọi duy nhất:
Dựa trên1 cuộc gọi thử ngày 14 tháng 10, 2026, khoảng 16:33 (giờ Anh)
- Đã gọi từ Ba Lan qua Browzerphone
- Thời lượng 1:10
- Đã bấm: 1
- Các thông báo đã được ghi âm và chép lời
- Kết nối được
- Có
- Các lựa chọn trong menu
- 5
- Thời lượng cuộc gọi thử
- 1:10
- Có người nghe máy
- Khônggác máy sau 1:10
Lời chào
“Hi, thanks for calling O2. Do you already have an account with us?”
Chúng tôi bấm 1
It asks for the number on your account
“Thanks. Please now say or enter the contact number.”
Dành cho bạn:The number starts with 07. If you do not know it, say "I don't know" and it moves on.
Chúng tôi nói
“I don't know.”
It asks: Pay As You Go, Pay Monthly or business
“Okay, no problem.”
Chúng tôi nói
“Pay monthly.”
Please hold
“Thank you. Please hold for a few more moments.”
It asks how it can help, in words
“Thanks. In a few words, tell me how I can help you today.”
With no answer, it asks again
“Sorry, I'm having trouble understanding you. How can I help you today?”
1Account, billing and payments
“For account, billing, and payments, press 1.”
2Orders, upgrades and tariff changes
“For orders, upgrades and tariff changes, press 2.”
3Technical support, network and roaming
“For technical support, network issues and roaming, press 3.”
4Report a lost or stolen device
“To report a lost or stolen device, press 4.”
Dành cho bạn:For a lost or stolen phone, press 4. We hung up here, so we did not hear what follows.
5Thinking of leaving O2
“Or if you're thinking of leaving us, press 5.”
Chúng tôi gác máy
Đến lúc đó vẫn chưa có ai nghe máy.
Trích nguyên văn từ bản ghi âm của cuộc gọi này; thời gian tính từ lúc cuộc gọi được trả lời, đã làm tròn. Menu bằng giọng nói cần trả lời bằng lời: kịch bản của chúng tôi chỉ nói những câu được trích dẫn, không cung cấp thông tin cá nhân nào và gác máy trước khi cuộc trò chuyện bắt đầu. Một cuộc gọi chỉ là một lần ghi nhận: menu và thời gian chờ có thể thay đổi. Cách chúng tôi kiểm tra
O2's number from abroad and its hours
O2's contact page has separate customer service numbers for Pay Monthly and Pay As You Go. Pay Monthly: 202 from an O2 mobile and 0344 809 0202 from a landline. Pay As You Go: 4445 from an O2 mobile and 0344 809 0222 from a landline. From abroad, both use the same number, +44 7860 980 202, which O2 marks as free from an O2 mobile on the matching plan; other providers' charges may vary.
The hours are Monday to Friday 8am to 9pm, Saturday 8am to 8pm and Sunday 8am to 6pm, UK time. The lost or stolen device page gives the same hours.
O2 says it uses automatic security verification and will ask for your security answer before you speak to someone. You can set the answer in advance in the My O2 app, under Settings, then Security and Privacy.
- 1Dial +44 7860 980 202 during O2's opening hours.
- 2If your phone cannot enter +, use the international exit code of the country you are in instead.
- 3Say yes or press 1 if you have an O2 account, then say or enter the mobile number on the account.
Lost or stolen phone abroad
O2's lost or stolen device page says: "Had your device stolen or lost while abroad? Please call +44 7860 980 202." O2 asks you to tell it within 24 hours, ideally as soon as you know the device is gone. It can then send you a new SIM with your existing number and block your old device.
If the phone was stolen, O2 says you should also report the theft to the police within 24 hours and get a crime reference number for your insurance claim. If you lose the phone, O2 says it caps your liability for unauthorised calls or data usage at £100 once you tell it.
The line is not open at night. Outside the hours above, the Find My service on an iPhone or Find on Android may let you locate, lock or erase the phone, as O2's page points out, if you turned the service on before.
Call O2 from your browser when your phone is gone
If your phone was lost or stolen, you can call O2 with Browzerphone from a laptop or any other computer, with no SIM card and nothing to install. O2's number from abroad is a UK mobile number, and Browzerphone charges per minute at a published rate that you can check before you call. The menu keys are on the keypad in the tab.
Without credit, Browzerphone only allows a free trial call, and it ends after one minute. Reporting a lost phone can take longer, so top up before you call.
O2 number for callers outside the UK
- Customer service from abroad, including lost or stolen devices+44 7860 980 202Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 8am to 6pm, UK time.Same number for Pay Monthly and Pay As You Go · tested by us
| Nơi bạn gọi | Số điện thoại | Giờ làm việc | Ghi chú |
|---|---|---|---|
| Customer service from abroad, including lost or stolen devices | +44 7860 980 202 | Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 8am to 6pm, UK time. | Same number for Pay Monthly and Pay As You Go · tested by us |
Câu hỏi thường gặp
What is O2's phone number from abroad?
+44 7860 980 202, Monday to Friday 8am to 9pm, Saturday 8am to 8pm and Sunday 8am to 6pm, UK time. O2 says it is free from an O2 Pay Monthly or Pay As You Go mobile; other providers' charges may vary.
How do I report a lost or stolen O2 phone from abroad?
Call +44 7860 980 202, the number O2 gives for devices lost or stolen abroad, within 24 hours. On our test the path was: yes or 1 for an existing account, your number or "I don't know", the account type, and then 4 in the keypad menu.
Is O2's lost phone line open 24 hours?
No. O2's lost or stolen device page gives Monday to Friday 8am to 9pm, Saturday 8am to 8pm and Sunday 8am to 6pm, UK time.
Is calling O2 from abroad free?
O2 says +44 7860 980 202 is free from an O2 mobile, Pay Monthly or Pay As You Go. From other phones, what you pay depends on your provider and your plan.
How do I call O2 if my phone was stolen?
From any other phone, or from a computer. Browzerphone dials +44 7860 980 202 from a browser tab, with no SIM card. Top up first, because a free trial call ends after one minute.
Call O2 from this browser
No SIM card and no app, even when your phone is gone. Sign up, check the rate to UK mobiles and dial.
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Đã kiểm tra bằng cuộc gọi thử ngày 14 tháng 10, 2026 · Cập nhật ngày 19 tháng 10, 2026