How to call AIB from abroad

AIB lists an "Outside Ireland" number next to most of its 0818 lines. For everyday banking, online banking and the app, the one you want is Phone & Internet Banking: +353 1 771 2424, Monday to Sunday from 9:00 to 17:00.

AIB asks you to have your Registration Number and Personal Access Code (PAC) ready. The menu its contact page describes is out of date: when we called on 7 November 2026, the recording warned that the options had changed, and the keys were different.

AIB's Security Centre gives a 24-hour fraud reporting line for callers outside Ireland: +353 1 771 5639. It asks you to call as soon as possible; outside phone hours there is also an online form, which does not deal with general banking queries.

For a lost or stolen card, AIB's contact page still points to key 4 on the Phone & Internet Banking line, but in our test 4 was for lending, savings or insurance and card services had moved to 5. If you are travelling and want to report it to Visa instead, AIB links to Visa's list of local freephone numbers and notes that mobile charges may still apply.

Credit card questions go to AIB Card Services on +353 1 668 5500; AIB asks you to have your card number ready and gives no opening hours for this line.

iBusiness Banking is +353 1 641 4889 from outside Ireland, Monday to Friday from 9:00 to 17:00. AIB Direct Sales uses the same +353 1 771 2424 on weekdays.

Several AIB lines have no outside-Ireland number on the contact page, among them the Arrears Support Unit and existing mortgage support (0818 251 008); we did not check whether the +353 1 771 2424 menu leads to them. AIB also answers on X and Facebook at @AskAIB, Monday to Friday 9:00 to 20:00 and at weekends 9:00 to 17:00.

AIB gives its hours without a time zone; they are Irish times. Ireland is one hour behind Poland, Germany, France and Spain all year round, so 9:00 to 17:00 in Dublin is 10:00 to 18:00 in Warsaw or Madrid.

Browzerphone dials +353 numbers from a browser tab, with no SIM card and nothing to install, and charges per minute at a published rate that you can check before you call.

Without credit, Browzerphone only allows a free trial call that ends after one minute. In our test the menu alone took about 40 seconds, so top up first if you need to reach someone. The keypad for the menu is in the same tab.