Institucione

How to call the German Arbeitsagentur and Familienkasse from abroad

Kontrolluar me telefonatë provë më 14 tetor 2026Përditësuar më 19 tetor 2026

For calls from abroad, Germany's Federal Employment Agency (Bundesagentur für Arbeit) gives the chargeable number +49 911 12031010, the line for the Familienkasse, which pays child benefit (Kindergeld), and according to BayernPortal also for the local job agencies. Every one of our test calls from Poland on 14 October 2026 went through. Three key presses took us to the Familienkasse queue in about 1 minute 20 seconds, with every prompt in German.

Telefonata jonë provë

What our call to the Familienkasse line sounded like

Gjithçka në këtë kronologji vjen nga regjistrimi i një telefonate të vetme:

Bazuar në1 telefonatë provë më 14 tetor 2026, rreth orës 10:53, ora e Gjermanisë

  • Telefonuam nga Polonia përmes Browzerphone
  • Kohëzgjatja 1:30
  • Shtypëm: 2, 5, 5
  • Njoftimet u regjistruan dhe u transkriptuan
U lidh
Po
Opsionet e menysë
5
Kohëzgjatja e provës sonë
1:30
U përgjigj një person
Joe mbyllëm pas 1:30

  1. Përshëndetja

    „Herzlich willkommen bei der Bundesagentur für Arbeit.“

  2. 1Employers: finding workers

    „Sie sind Arbeitgeber und haben Fragen zur Vermittlung von Arbeitskräften? Dann drücken Sie bitte die 1.“

    Për ty:For everything else, press 2. If you press nothing, the first menu repeats about every 14 seconds.

  3. Shtypim 2

  4. 2Repayments and claims against you

    „Haben Sie Fragen zu Rückzahlungen und Forderungen? Drücken Sie bitte die 2.“

  5. 4Virtual job market

    „Bei Fragen zum virtuellen Arbeitsmarkt die 4.“

  6. 5Child benefit (Kindergeld)

    „Bei Fragen zum Kindergeld die 5.“

  7. 8All other matters

  8. Shtypim 5

  9. Child benefit menu: 2 for payment dates, 5 for general information

    „Zahlungstermine für Kindergeld erfahren Sie nach Drücken der 2.“

  10. Shtypim 5

  11. The Familienkasse answers

    „Herzlich willkommen bei Ihrer Familienkasse.“

  12. Pointer to familienkasse.de

    „Kennen Sie schon unser umfassendes Online-Angebot unter www.familienkasse.de?“

  13. High call volumes: call again later if it is not urgent

    „Aktuell besteht ein hohes Anrufaufkommen. Falls Sie kein dringendes Anliegen haben, empfehlen wir daher in den nächsten Tagen noch einmal anzurufen.“

    Për ty:We did not time the wait for a person after this.

  14. E mbyllëm

    Deri atëherë nuk ishte përgjigjur askush.

Citimet janë fjalë për fjalë nga regjistrimi i kësaj telefonate; kohët nga momenti kur u përgjigj linja, të rrumbullakosura. Vetëm dëgjojmë, nuk japim të dhëna dhe e mbyllim para se të nisë biseda. Një telefonatë është një pamje e çastit: menyja dhe pritja mund të ndryshojnë. Si testojmë

Which number to dial from abroad

The agency's contact page lists freephone 0800 numbers, including 0800 4 555500 for private individuals and 0800 4 555530 for the Familienkasse. Below them, under "Aus dem Ausland" (from abroad), it gives +49 911 12031010. For the Familienkasse, that number is marked as chargeable.

BayernPortal, on its page for the Nuremberg job agency, says the numbers 0800 4 5555 00 and 0800 4 5555 20 cannot be reached from abroad "for technical reasons". Callers on foreign networks reach the job agencies on +49 911 1203 1010, which is the same number.

According to the agency, the lines are open Monday to Thursday from 8am to 6pm and Friday from 8am to 2pm, German time.

  1. 1Start with a plus sign. If your phone cannot enter +, use the international exit code of the country you are in instead.
  2. 2Add 49, the country calling code for Germany.
  3. 3Add 911 12031010. The 0 of the Nuremberg area code 0911 is dropped.
The number for callers abroad, here with 00 as an example of an international exit code: then the country code 49 and the number without its leading zero.

What we did not check

We did not time the wait for a person after that. We did not try option 1 in the first menu, or options 2, 4 and 8 in the second. On one call we pressed nothing in the child benefit menu, and after about a minute the Familienkasse picked up anyway.

The number also answers at night: at 11.56 pm on 13 October 2026 it started with the same first menu, with no message about opening hours. We went no further at night.

What to have ready

The Familienkasse asks you to have your child benefit number (Kindergeldnummer) ready, if you have one. You can find it, for example, in the payment reference of your child benefit transfer.

Many things can be done without a call: notices and applications to the Familienkasse can be sent online through the agency's eServices, with an online account at the Bundesagentur für Arbeit that you can set up with your BundID.

Other numbers for callers abroad

For technical support with its online services, the agency gives a separate number for callers abroad, +49 911 178 1780. When we called it at night, we heard that we were calling outside opening hours. For the Central Office for International and Specialist Placement (ZAV), the same page gives 0228 713-1313, which is +49 228 713 1313 in international form, open Monday to Thursday from 9am to 4pm and Friday from 9am to 12 noon. We have not called that number.

Employers reach the employer service in Germany on 0800 4 555520. According to BayernPortal, that number cannot be reached from abroad. The first menu on +49 911 12031010 does have option 1 for employers with questions about finding workers.

Call from your browser

Browzerphone dials +49 911 12031010 from a browser tab and charges per minute at a published rate for German landlines. There is no SIM card and nothing to install. You press the menu keys on the keypad in the tab.

Më shumë telefonata provë

+49 911 178 1780 · 13 tetor 2026

Telefonata jonë provë

What our call to the agency's technical support line sounded like

Gjithçka në këtë kronologji vjen nga regjistrimi i një telefonate të vetme:

Bazuar në1 telefonatë provë më 13 tetor 2026, rreth orës 23:56, ora e Gjermanisë

  • Telefonuam nga Polonia përmes Browzerphone
  • Kohëzgjatja 0:27
  • Asnjë buton i shtypur
  • Njoftimet u regjistruan dhe u transkriptuan
U lidh
Po
Opsionet e menysë
Pa meny
Kohëzgjatja e provës sonë
0:27
U përgjigj një person
Jolinja u mbyll pas 0:27

  1. Outside opening hours

    „Leider rufen Sie außerhalb der Servicezeiten an.“

    Për ty:We called at night. We have not tested this number during the day.

  2. The opening hours

    „Telefonisch sind wir montags bis donnerstags von 8 bis 18 Uhr und freitags von 8 bis 14 Uhr für Sie erreichbar.“

  3. Pointer to the online eServices

  4. Goodbye

    „Vielen Dank für Ihren Anruf. Auf Wiederhören!“

  5. Linja mbyllet

Citimet janë fjalë për fjalë nga regjistrimi i kësaj telefonate; kohët nga momenti kur u përgjigj linja, të rrumbullakosura. Vetëm dëgjojmë, nuk japim të dhëna dhe e mbyllim para se të nisë biseda. Një telefonatë është një pamje e çastit: menyja dhe pritja mund të ndryshojnë. Si testojmë

Bundesagentur für Arbeit numbers for callers abroad

  • Familienkasse and job agencies+49 911 12031010Monday to Thursday 8am to 6pm, Friday 8am to 2pm (German time).Chargeable · in Germany 0800 4 555530 (Familienkasse) and 0800 4 555500 · have your Kindergeldnummer ready
  • Technical support for online services+49 911 178 1780Monday to Thursday 8am to 6pm, Friday 8am to 2pm (German time).In Germany 0800 4 555501
  • Central Office for International and Specialist Placement (ZAV)+49 228 713 1313Monday to Thursday 9am to 4pm, Friday 9am to 12 noon (German time).In Germany 0228 713-1313 · not tested by us

Pyetje të shpeshta

How do I call the Familienkasse from abroad?

On +49 911 12031010, Monday to Thursday from 8am to 6pm and Friday from 8am to 2pm, German time. On our test, pressing 2, then 5 for child benefit and 5 for general information took us to the Familienkasse queue in about 1 minute 20 seconds.

Can I call the job agency's 0800 numbers from abroad?

According to BayernPortal, 0800 4 5555 00 and 0800 4 5555 20 cannot be reached from abroad. On our night-time test through Browzerphone, three of the agency's 0800 numbers went through anyway. The number for callers abroad, +49 911 12031010, is the safer choice.

Is the call free from abroad?

No. The agency marks +49 911 12031010 as chargeable. What you pay depends on your provider and your plan.

Which key do I press for child benefit?

2 for everything else in the first menu, then 5 for child benefit (Kindergeld) in the second. After that, 2 for payment dates or 5 for general information.

Is the menu in English?

Not on our calls. Every prompt we heard was in German, and we did not hear an option for English.

Call the Familienkasse from your browser

Open the tab, top up and dial +49 911 12031010. No SIM card and no roaming, at a per-minute rate you see before you call.

Fillo të telefonosh

Lexo më tej

Cover reading "Call the Familienkasse from abroad" beside a smartphone with +49 911 12031010 glowing on its dial pad.

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