Учреждения
How to call Deutsche Bahn from abroad
Проверено тестовым звонком 14 октября 2026 г.Обновлено 19 октября 2026 г.
Deutsche Bahn's service number, 030 2970, is +49 30 2970 from outside Germany, and according to DB pressing 9 takes you to English, but only on calls from abroad. All five of our test calls from Poland on 14 October 2026 went through. In English we reached the queue in a little over a minute.
Наш тестовый звонок
What our call to Deutsche Bahn sounded like
Все на этой шкале взято из записи одного-единственного звонка:
Основано на1 тестовый звонок, 14 октября 2026 г., около 10:51 по немецкому времени
- Звонили из Польши через Browzerphone
- Длительность 1:25
- Нажато: 9, 2
- Сообщения записаны и расшифрованы
- Соединилось
- Да
- Пункты меню
- 6
- Длительность нашего теста
- 1:25
- Ответил человек
- Нетсброс через 1:25
9English (calls from abroad only)
Для вас:The 9 comes first, before the German greeting. Press it straight away.
Нажимаем 9
Welcome and privacy notice
#BahnCard and BahnBonus
Hold the line for anything else
«For any other concern, please hold the line.»
Journey not started or underway: 1, journey ended: 2
«Are you waiting to begin your journey or are you just underway? Please press 1. Your journey has ended. Please press 2.»
Нажимаем 2
The menu for journeys that have ended
«You have 4 options.»
1Delay over 60 minutes or an existing claim
«In case of a delay longer than 60 minutes or if you have any questions regarding an existing claim, please press 1.»
2Your ticket or a payment
«For any concerns regarding your ticket or a payment, please press 2.»
Для вас:On another call we pressed 2 here: after a pointer to bahn.com and the DB Navigator app, "We will be with you shortly" came after about 1 minute 12 seconds. That is the queue.
3Incident on a regional trip
«Has there been an incident on a regional trip? Please press 3.»
4Feedback or praise
«If you have feedback or praise, please press 4.»
Выбор не сделан, меню повторяется
«We will gladly repeat the options for you.»
Мы положили трубку
К этому моменту никто не ответил.
Цитаты дословно из записи этого звонка; время от момента ответа, округлено. Мы только слушаем, не называем данных и кладем трубку до начала разговора. Один звонок показывает лишь один момент: меню и время ожидания могут меняться. Как мы проверяем
Which number to dial from abroad
On bahn.de, Deutsche Bahn gives 030 2970 as its service number. DB's international pages show the same number in international form, +49 30 2970. It handles BahnCard, BahnBonus, bookings, group travel, passenger rights and services.
DB's contact pages do not say what the call costs. From abroad it is an international call to a Berlin landline, so what you pay depends on your provider and your plan.
- 1Start with a plus sign. If your phone cannot enter +, use the international exit code of the country you are in instead.
- 2Add 49, the country calling code for Germany.
- 3Add the number without its leading zero: 030 2970 becomes 30 2970.
Press 9 for English
DB's international contact pages say that pressing 9 takes you to English, and only on calls from abroad. The German page on bahn.de does not mention it.
On our calls, "To continue in English, please press 9" was the very first thing we heard, before the German greeting. Press 9 and a keypad menu takes you on. Without it, a German voice system asks you to state your request, "ideally in one short sentence", and says it uses AI to recognise it.
What we do not know
We did not time the wait for a person after that, because we hung up in the queue. DB's contact pages give no opening hours for 030 2970, and we only called on a Wednesday morning.
In German, we only listened to the voice system and said nothing. It asked for the request a second time and later asked whether the call could be recorded (press 1 for yes).
Call DB from your browser
Browzerphone dials +49 30 2970 from a browser tab and charges per minute at a published rate for German landlines. There is no SIM card and nothing to install, so it works from a laptop in a hotel too. You press the menu keys on the keypad in the tab.
Deutsche Bahn service number for callers abroad
- Deutsche Bahn service number+49 30 2970Not given on DB's contact pages.In Germany: 030 2970 · press 9 for English, calls from abroad only
| Куда звоните | Номер | Часы работы | Примечания |
|---|---|---|---|
| Deutsche Bahn service number | +49 30 2970 | Not given on DB's contact pages. | In Germany: 030 2970 · press 9 for English, calls from abroad only |
Частые вопросы
What is the Deutsche Bahn phone number from abroad?
+49 30 2970. It is the service number 030 2970 in international form, as DB lists it on its international contact pages. On our test on 14 October 2026, all five calls from Poland went through.
Can I speak English on the Deutsche Bahn hotline?
Yes, press 9 right at the start of the call. According to DB this works only on calls from abroad. An English keypad menu then takes you to the queue.
Is the call free from abroad?
Do not count on it. It is an international call to a Berlin landline, and DB's contact pages do not give a cost. Whether you pay, and how much, depends on your provider and your plan.
Which key do I press for a delay of more than 60 minutes?
In the English menu on our test: 9 for English, 2 if your journey has ended, then 1 for a delay of more than 60 minutes or a question about an existing claim.
How quickly do I reach a person?
In English we reached the queue after about 1 minute 12 seconds. We do not know how long the wait is after that, because we hung up there.
Call DB straight from your browser
Open the tab, top up and dial +49 30 2970. No SIM card and no roaming, at a per-minute rate you see before you call.
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Источники
Проверено тестовым звонком 14 октября 2026 г. · Обновлено 19 октября 2026 г.