Instanties
How to call Monzo from abroad
Gecontroleerd met een testgesprek op 20 oktober 2026Bijgewerkt op 20 oktober 2026
From abroad, Monzo customers call +44 20 3872 0620, the number Monzo's help page gives for current account support "From abroad"; in the UK it is 0800 088 4040. Our test call from Poland on 20 October 2026 got through to a recorded greeting and a two-key menu: press 1 if you have a Monzo account, 2 if you don't. We pressed nothing, the menu kept repeating, and nobody answered within the 90 seconds we stayed on the line.
Ons testgesprek
What our call to Monzo sounded like
Alles op deze tijdlijn komt uit de opname van één enkel gesprek:
Gebaseerd op1 testgesprek op 20 oktober 2026, rond 08:53 Britse tijd
- Gebeld vanuit Polen via Browzerphone
- Duur 1:30
- Geen toets ingedrukt
- Meldingen opgenomen en uitgeschreven
- Verbonden
- Ja
- Menukeuzes
- 2
- Duur van onze test
- 1:30
- Iemand nam op
- Neeopgehangen na 1:30
Begroeting
“Hi, thanks for calling Monzo. Usually, if you have access to our app, it's the quickest and fastest way to get help.”
Hold to speak to Monzo
“But if you'd like to speak to us, please hold.”
What this line cannot do
“Please keep in mind that we can't activate Apple or Google Pay or make account changes.”
Call recording notice
“We record calls so we can get better at helping you.”
Menu: welke toets waarvoor
“If you have a Monzo account, press 1. If you don't have a Monzo account, press 2.”
- 1You have a Monzo account
- 2You don't have a Monzo account
No key pressed: the options again
Voor jou:We pressed neither key, so the two options kept repeating. What follows 1 or 2 we did not try.
Zonder keuze wordt het menu herhaald
Zonder keuze wordt het menu herhaald
We hebben opgehangen
Tot dan had niemand opgenomen.
Citaten woordelijk uit de opname van dit gesprek; tijden vanaf het moment dat het gesprek werd aangenomen, afgerond. We luisteren alleen, geven geen gegevens en hangen op voordat er een gesprek begint. Eén gesprek is een momentopname: het menu en de wachttijd kunnen veranderen. Hoe we testen
Which Monzo number to call from abroad
Monzo's help page lists one phone line for its current account: 0800 088 4040 from the UK and +44 20 3872 0620 from abroad. Monzo says this number "is only for customer support queries" and that it won't be able to help with other questions.
Monzo does not state opening hours for the line on that page. On cost it says: "We're free to call, but if you're calling from abroad, please be aware that you may be charged by your phone provider."
The help page points you to the app first ("Get in touch with us in app"), and the recorded greeting says the same: if you can use the app, it is usually the quickest way to get help.
- 1Dial +44 20 3872 0620. If your phone cannot enter +, use the international exit code of the country you are in instead.
- 2Listen to what the greeting says this call cannot do: activate Apple Pay or Google Pay, or make account changes.
- 3Press 1 if you have a Monzo account, 2 if you don't. We pressed neither, so we cannot say what comes next.
Lost card or lost phone
Monzo's help page has its own topics for a lost or stolen device or card ("Check your balance and freeze your card") and for emergencies such as a lost phone or card or a blocked PIN. It does not print a separate phone number for these. We only called the customer support line above.
Call Monzo from your browser
Browzerphone dials +44 numbers from a browser tab, with no SIM card and nothing to install, and charges per minute at a published rate that you can check before you call. The menu keys are on the keypad in the tab.
Without credit, Browzerphone only allows a free trial call, and it ends after one minute. In our test the recorded messages took about 25 seconds before the menu even started, and nobody had answered after 90 seconds, so top up first.
Monzo number for callers abroad
- Current account customer support+44 20 3872 0620Monzo states no opening hours for this line.UK number: 0800 088 4040 · tested by us: goes through, nobody answered within 90 seconds
| Waar je belt | Nummer | Openingstijden | Opmerkingen |
|---|---|---|---|
| Current account customer support | +44 20 3872 0620 | Monzo states no opening hours for this line. | UK number: 0800 088 4040 · tested by us: goes through, nobody answered within 90 seconds |
Veelgestelde vragen
What is Monzo's phone number from abroad?
+44 20 3872 0620, for current account customer support. From the UK the number is 0800 088 4040. Monzo states no opening hours for the line.
Is it free to call Monzo from abroad?
Monzo says the line is free to call, but that from abroad your phone provider may charge you. What you pay depends on your provider and your plan.
What happens when I call Monzo?
In our test from Poland on 20 October 2026, a greeting recommended the app, said the call cannot be used to activate Apple Pay or Google Pay or make account changes, and gave a recording notice. Then a menu asked you to press 1 if you have a Monzo account or 2 if you don't. We pressed nothing, and nobody answered within 90 seconds.
Can Monzo change my account details over the phone?
The recorded greeting on this line says Monzo can't activate Apple Pay or Google Pay or make account changes on the call. Monzo's help page points you to the app to get in touch.
Call a +44 number from this browser
No SIM card and no app. Sign up, check the rate to the United Kingdom and dial.
Lees verder
Bronnen
Gecontroleerd met een testgesprek op 20 oktober 2026 · Bijgewerkt op 20 oktober 2026