Instanties

How to call AIB from abroad

Gecontroleerd met een testgesprek op 7 november 2026Bijgewerkt op 7 november 2026

From abroad, call AIB Phone & Internet Banking on +353 1 771 2424, every day from 9:00 to 17:00 Irish time. AIB prints it as +353 1771 2424 "(Outside Ireland)"; inside Ireland the same service is 0818 724 724. To report fraud at any hour from outside Ireland, AIB gives +353 1 771 5639. In our test call from a US number on Saturday 7 November 2026, the line answered at once with a changed menu: 1 for phone, mobile and internet banking support, 2 to log in to phone banking, 3 for a mortgage, 4 for lending, savings or insurance and 5 for card services. When we pressed nothing, AIB read the menu twice and ended the call after 72 seconds.

Ons testgesprek

What our call to AIB sounded like

Alles op deze tijdlijn komt uit de opname van één enkel gesprek:

Gebaseerd op1 testgesprek op 7 november 2026, rond 09:14 Ierse tijd

  • Gebeld vanaf een Amerikaans nummer via Browzerphone
  • Duur 1:12
  • Geen toets ingedrukt
  • Meldingen opgenomen en uitgeschreven
Verbonden
Ja
Menukeuzes
5
Duur van onze test
1:12
Iemand nam op
Neede lijn hing op na 1:12

  1. Welcome to AIB

    “Good morning. Welcome to AIB.”

  2. Scam warning: AIB will not ask for a code

    “Easy ways to spot a scam. A text message or a call asking you for a code or to move your money is a scam. We won't do that.”

  3. The options have changed

    “Please listen carefully as the following options have changed.”

    Voor jou:The menu on AIB's contact page is older: go by these keys.

  4. 1Phone, mobile and internet banking support

    “For phone, mobile and internet banking support, press 1.”

  5. Menu: welke toets waarvoor

    “To log in to phone banking, press 2. To apply for a mortgage, press 3.”

    • 2Log in to phone banking
    • 3Apply for a mortgage

  6. 4Lending, savings or insurance

    “To apply for lending, savings or insurance, press 4.”

  7. 5Card services

    “For card services, press 5.”

  8. Please make a selection

    “Please make a selection.”

  9. The menu again

    Voor jou:We pressed nothing. After the second reading, AIB ended the call.

  10. AIB ends the call

Citaten woordelijk uit de opname van dit gesprek; tijden vanaf het moment dat het gesprek werd aangenomen, afgerond. We luisteren alleen, geven geen gegevens en hangen op voordat er een gesprek begint. Eén gesprek is een momentopname: het menu en de wachttijd kunnen veranderen. Hoe we testen

Which AIB number to call from abroad

AIB lists an "Outside Ireland" number next to most of its 0818 lines. For everyday banking, online banking and the app, the one you want is Phone & Internet Banking: +353 1 771 2424, Monday to Sunday from 9:00 to 17:00.

AIB asks you to have your Registration Number and Personal Access Code (PAC) ready. The menu its contact page describes is out of date: when we called on 7 November 2026, the recording warned that the options had changed, and the keys were different.

  1. 1Dial +353 1 771 2424. If your phone cannot enter +, use the international exit code of the country you are in, for example 00.
  2. 2After a short warning about scams, choose from the menu we heard: 1 for phone, mobile and internet banking support, 2 to log in to phone banking, 3 to apply for a mortgage, 4 for lending, savings or insurance, 5 for card services. The last key comes about 40 seconds into the call.
  3. 3Press a key the first or second time the menu plays. When we pressed nothing, AIB asked us to make a selection, read the menu again and then ended the call. We did not press any key, so we cannot say what comes next or how long the queue is.
AIB Phone & Internet Banking, here with 00 as an example of an international exit code: then 353 and the Dublin number without its leading zero.

Fraud and lost cards abroad

AIB's Security Centre gives a 24-hour fraud reporting line for callers outside Ireland: +353 1 771 5639. It asks you to call as soon as possible; outside phone hours there is also an online form, which does not deal with general banking queries.

For a lost or stolen card, AIB's contact page still points to key 4 on the Phone & Internet Banking line, but in our test 4 was for lending, savings or insurance and card services had moved to 5. If you are travelling and want to report it to Visa instead, AIB links to Visa's list of local freephone numbers and notes that mobile charges may still apply.

Credit card questions go to AIB Card Services on +353 1 668 5500; AIB asks you to have your card number ready and gives no opening hours for this line.

A traveller at a cafe table in a sunny square, holding a plain bank card, a backpack beside the chair.
A lost card abroad: for fraud, AIB has a separate 24-hour line for callers outside Ireland, +353 1 771 5639.

Business customers and other lines

iBusiness Banking is +353 1 641 4889 from outside Ireland, Monday to Friday from 9:00 to 17:00. AIB Direct Sales uses the same +353 1 771 2424 on weekdays.

Several AIB lines have no outside-Ireland number on the contact page, among them the Arrears Support Unit and existing mortgage support (0818 251 008); we did not check whether the +353 1 771 2424 menu leads to them. AIB also answers on X and Facebook at @AskAIB, Monday to Friday 9:00 to 20:00 and at weekends 9:00 to 17:00.

When to call from another time zone

AIB gives its hours without a time zone; they are Irish times. Ireland is one hour behind Poland, Germany, France and Spain all year round, so 9:00 to 17:00 in Dublin is 10:00 to 18:00 in Warsaw or Madrid.

Call AIB from your browser

Browzerphone dials +353 numbers from a browser tab, with no SIM card and nothing to install, and charges per minute at a published rate that you can check before you call.

Without credit, Browzerphone only allows a free trial call that ends after one minute. In our test the menu alone took about 40 seconds, so top up first if you need to reach someone. The keypad for the menu is in the same tab.

AIB numbers for callers outside Ireland

  • Phone & Internet Banking+353 1 771 2424Monday to Sunday, 9:00 to 17:00 (Irish time).Printed as +353 1771 2424 · in Ireland 0818 724 724 · tested by us
  • Fraud reporting, 24 hours+353 1 771 563924 hours.In Ireland 1800 24 22 27
  • AIB Card Services (credit cards)+353 1 668 5500Not given by AIB.Have your card number ready
  • iBusiness Banking+353 1 641 4889Monday to Friday, 9:00 to 17:00 (Irish time).In Ireland 0818 72 00 00

Veelgestelde vragen

What is AIB's phone number from abroad?

+353 1 771 2424 for Phone & Internet Banking, open every day from 9:00 to 17:00 Irish time. AIB prints it as +353 1771 2424.

How do I report fraud to AIB from outside Ireland?

AIB's Security Centre gives +353 1 771 5639 for 24-hour fraud reporting from outside Ireland. Outside phone hours it also has an online form.

What are the options in AIB's phone menu?

In our test on 7 November 2026: 1 phone, mobile and internet banking support, 2 log in to phone banking, 3 apply for a mortgage, 4 lending, savings or insurance, 5 card services. The recording said the options had changed, so the older menu on AIB's contact page no longer applies. We did not go past the menu to an adviser.

Can I call AIB's 0818 number from abroad?

AIB prints a separate "Outside Ireland" number next to 0818 724 724, and that is +353 1 771 2424. Use it when you are not in Ireland.

Call a +353 number from this browser

No SIM card and no app. Sign up, check the rate to Ireland and dial.

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Cover reading "Call AIB from abroad" beside a smartphone with +353 glowing on its dial pad.

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Gecontroleerd met een testgesprek op 7 november 2026 · Bijgewerkt op 7 november 2026

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