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How to call HM Passport Office from abroad
Sinubukan sa test call noong Oktubre 13, 2026In-update noong Oktubre 19, 2026
HM Passport Office publishes one number for advice about British passports issued in the UK, and it works from abroad: +44 (0)300 222 0000, the Passport Adviceline. If you are only waiting for a passport you have already applied for, track it online first - the phone line is for advice, and for the handful of urgent-travel situations HMPO lists. When we called it on 13 October 2026, about a minute and a half of recorded messages came before a menu with nine options.
Ang test call namin
What our call to HM Passport Office sounded like
Lahat ng nasa timeline na ito ay galing sa recording ng iisang tawag:
Batay sa1 test call noong Oktubre 13, 2026, bandang 17:54 oras sa UK
- Tumawag mula sa Poland gamit ang Browzerphone
- Tagal 3:40
- Walang pinindot na key
- Ni-record at isinulat ang mga abiso
- Kumonekta
- Oo
- Mga pagpipilian sa menu
- 9
- Tagal ng test namin
- 3:40
- May taong sumagot
- Hindibinaba namin pagkalipas ng 3:40
Pagbati
“Thank you for calling His Majesty's Passport Office.”
Web chat: search passportwebchat on GOV.UK
“You can also contact us using our web chat service. Go to www.gov.uk and type passportwebchat into the search field.”
No advice on entry requirements, visas or ETAs
“His Majesty's Passport Office are unable to advise on country-specific entry requirements, visas, and Electronic Travel Authorization, ETA.”
Para sa iyo:For entry requirements, visas and ETAs, use the travel advice on GOV.UK instead.
Documents: allow two weeks for them to show
“If you want to check if your documents have arrived, please allow two weeks from when your item was delivered for it to show on your application.”
A Welsh option first, then the English menu
“You will now hear an option in Welsh. Please hold to hear more options in English.”
1Progress of a current application
“If you want to check the progress of a current application, press 1.”
Para sa iyo:Waiting for a passport? Tracking it online answers the same question without a call.
2Documents, passport photos or digital referees
“If you have a query about documents, passport photos or digital referees, press 2.”
3Book an appointment
“If you want to book an appointment, press 3.”
4Report a lost or stolen passport
“To report a passport which is lost or stolen, press 4.”
5Passport fees or making a payment
“For information about passport fees, or to make a payment, press 5.”
6Changes that affect travel
“If you are calling about changes that affect travel, press 6.”
7Check if you are British before you apply
“If you want to check if you are British, before you apply for a passport, press 7.”
8Settling in the UK or other immigration enquiries
“If you want to check how to settle in the UK, or have any other immigration enquiries, press 8.”
9Anything else
“For anything else, press 9.”
With no key pressed, the menu starts again
“I'm sorry that was an invalid selection, please listen carefully and select one of the following options.”
Binaba namin
Wala pang sumasagot hanggang noon.
Mga sipi na salita-sa-salita mula sa recording ng tawag na ito; ang mga oras ay mula nang sagutin ang tawag, naka-round. Nakikinig lang kami, wala kaming ibinibigay na detalye at binababa namin bago magsimula ang usapan. Isang tawag ay isang tingin lang: puwedeng magbago ang menu at ang paghihintay. Paano kami nagte-test
What the Adviceline is for
The Passport Adviceline is HM Passport Office's contact for advice and complaints about British passports issued in the UK. GOV.UK lists the number in two forms: 0300 222 0000 inside the UK and +44 (0)300 222 0000 from outside it. It is the same line either way.
It is open Monday to Friday, 8am to 8pm, and Saturday, Sunday and UK bank holidays, 9am to 5:30pm - it stays open on bank holidays. All of those are UK local times.
Two things it is not for. Questions about visas or immigration go to UK Visas and Immigration, not HMPO. And applying for or renewing a passport while you are outside the UK is a separate service on GOV.UK with its own guidance.
Before you call: track, chat or write
If you are waiting for a new passport, you can get an update by tracking your application online with your application reference number, and check how long passport applications usually take. That answers the question most people ring with.
The line's recorded messages add that a passport applied for from within the UK is usually issued within three weeks of HMPO receiving your documents, and that supporting documents are posted back separately within two weeks of the new passport.
For general advice, HMPO offers web chat with an adviser and an online enquiry form, which gets a reply within 72 hours. Complaints go through the same online form, with a reply within 15 days, or by post to HM Passport Office, PO Box 767, Southport, PR8 9PW.
From another country, the form and web chat have one advantage the phone does not: they do not care what time it is where you are.
When HMPO wants you to phone
HMPO asks you to call the Adviceline if you need to travel urgently for one of three reasons: you need medical treatment, a friend or family member is seriously ill or has died, or you are working for or representing the government.
If the standard service will take too long, there are paid Fast Track and Online Premium services. But if you have already applied and are waiting, do not apply again through them: HMPO says you will not get your passport sooner and will not get a refund.
How to dial the number
GOV.UK writes the international form as +44 (0)300 222 0000. The zero in brackets is the one you leave out when dialling from outside the UK; everything else stays.
- 1Have your application reference number ready, together with your travel dates if the call is about urgent travel.
- 2Start with a plus sign, or your country's exit code if the plus will not work: 00 across most of Europe, 011 from the US and Canada.
- 3Add 44 for the United Kingdom, then the number without its leading zero: +44 300 222 0000.
- 4Check the UK time: weekdays the line runs 8am to 8pm, weekends and bank holidays 9am to 5:30pm.
Calling from a browser
GOV.UK lists 030 numbers at up to 10p a minute from UK landlines and 3p to 40p from UK mobiles, but your network abroad sets its own price for reaching them. Browzerphone dials the same +44 number from a browser tab, charged per minute at the rate for the United Kingdom, with no SIM card and nothing installed.
Keep your application details open next to the call and check the per-minute rate to the United Kingdom before you dial.
HM Passport Office phone line
- Passport Adviceline+44 300 222 0000Monday to Friday, 8am to 8pm. Saturday, Sunday and UK bank holidays, 9am to 5:30pm.Advice and complaints about British passports issued in the UK
| Saan ka tatawag | Numero | Oras ng serbisyo | Mga tala |
|---|---|---|---|
| Passport Adviceline | +44 300 222 0000 | Monday to Friday, 8am to 8pm. Saturday, Sunday and UK bank holidays, 9am to 5:30pm. | Advice and complaints about British passports issued in the UK |
Mga madalas itanong
What is the Passport Office phone number from outside the UK?
+44 (0)300 222 0000, the Passport Adviceline. Dial it as +44 300 222 0000 - the zero in brackets is dropped from abroad.
When is the Passport Adviceline open?
Monday to Friday, 8am to 8pm, and Saturday, Sunday and UK bank holidays, 9am to 5:30pm, UK local time.
Can I check my passport application without calling?
Yes. Track your application online with your application reference number. For advice there is also web chat and an online enquiry form, which replies within 72 hours.
When should I call rather than use the online form?
HMPO asks you to call if you need to travel urgently because you need medical treatment, a friend or family member is seriously ill or has died, or you are working for or representing the government.
Which option do I press on the Passport Adviceline?
On our call on 13 October 2026: 1 to check a current application, 2 for documents, photos or digital referees, 3 to book an appointment, 4 for a lost or stolen passport, 5 for fees or payments, 6 for changes that affect travel, 7 to check whether you are British, 8 for settling in the UK or other immigration enquiries, 9 for anything else. The menu starts about 1 minute 45 seconds into the call, after the recorded messages.
Does the Adviceline handle visa questions?
No. Questions about visas or immigration go to UK Visas and Immigration, which has its own contact routes. When we called on 13 October 2026, the recorded messages said HMPO cannot advise on entry requirements, visas or the ETA, although the menu does have option 8 for settling in the UK and other immigration enquiries.
Dial +44 from a browser tab
No SIM card and no roaming. Check the rate to the United Kingdom, sign up and call.
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Sinubukan sa test call noong Oktubre 13, 2026 · In-update noong Oktubre 19, 2026