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How to call AIB from abroad
Ελέγχθηκε με δοκιμαστική κλήση: 7 Νοεμβρίου 2026Ενημερώθηκε: 7 Νοεμβρίου 2026
From abroad, call AIB Phone & Internet Banking on +353 1 771 2424, every day from 9:00 to 17:00 Irish time. AIB prints it as +353 1771 2424 "(Outside Ireland)"; inside Ireland the same service is 0818 724 724. To report fraud at any hour from outside Ireland, AIB gives +353 1 771 5639. In our test call from a US number on Saturday 7 November 2026, the line answered at once with a changed menu: 1 for phone, mobile and internet banking support, 2 to log in to phone banking, 3 for a mortgage, 4 for lending, savings or insurance and 5 for card services. When we pressed nothing, AIB read the menu twice and ended the call after 72 seconds.
Η δοκιμαστική μας κλήση
What our call to AIB sounded like
Όλα σε αυτό το χρονολόγιο προέρχονται από την ηχογράφηση μίας μόνο κλήσης:
Με βάση1 δοκιμαστική κλήση στις 7 Νοεμβρίου 2026, γύρω στις 09:14 ώρα Ιρλανδίας
- Καλέσαμε από αριθμό ΗΠΑ μέσω Browzerphone
- Διάρκεια 1:12
- Δεν πατήθηκε πλήκτρο
- Τα μηνύματα ηχογραφήθηκαν και απομαγνητοφωνήθηκαν
- Συνδέθηκε
- Ναι
- Επιλογές μενού
- 5
- Διάρκεια της δοκιμής μας
- 1:12
- Απάντησε άνθρωπος
- Όχιη γραμμή έκλεισε μετά από 1:12
Welcome to AIB
«Good morning. Welcome to AIB.»
Scam warning: AIB will not ask for a code
«Easy ways to spot a scam. A text message or a call asking you for a code or to move your money is a scam. We won't do that.»
The options have changed
«Please listen carefully as the following options have changed.»
Για σένα:The menu on AIB's contact page is older: go by these keys.
1Phone, mobile and internet banking support
«For phone, mobile and internet banking support, press 1.»
Μενού: ποιο πλήκτρο για τι
«To log in to phone banking, press 2. To apply for a mortgage, press 3.»
- 2Log in to phone banking
- 3Apply for a mortgage
4Lending, savings or insurance
«To apply for lending, savings or insurance, press 4.»
5Card services
«For card services, press 5.»
Please make a selection
«Please make a selection.»
The menu again
Για σένα:We pressed nothing. After the second reading, AIB ended the call.
AIB ends the call
Τα αποσπάσματα είναι αυτολεξεί από την ηχογράφηση αυτής της κλήσης. Οι χρόνοι μετρούν από τη στιγμή που απάντησε η γραμμή, στρογγυλεμένοι. Μόνο ακούμε, δεν δίνουμε στοιχεία και κλείνουμε πριν ξεκινήσει συνομιλία. Μία κλήση είναι ένα στιγμιότυπο: το μενού και η αναμονή μπορεί να αλλάξουν. Πώς κάνουμε τις δοκιμές
Which AIB number to call from abroad
AIB lists an "Outside Ireland" number next to most of its 0818 lines. For everyday banking, online banking and the app, the one you want is Phone & Internet Banking: +353 1 771 2424, Monday to Sunday from 9:00 to 17:00.
AIB asks you to have your Registration Number and Personal Access Code (PAC) ready. The menu its contact page describes is out of date: when we called on 7 November 2026, the recording warned that the options had changed, and the keys were different.
- 1Dial +353 1 771 2424. If your phone cannot enter +, use the international exit code of the country you are in, for example 00.
- 2After a short warning about scams, choose from the menu we heard: 1 for phone, mobile and internet banking support, 2 to log in to phone banking, 3 to apply for a mortgage, 4 for lending, savings or insurance, 5 for card services. The last key comes about 40 seconds into the call.
- 3Press a key the first or second time the menu plays. When we pressed nothing, AIB asked us to make a selection, read the menu again and then ended the call. We did not press any key, so we cannot say what comes next or how long the queue is.
Fraud and lost cards abroad
AIB's Security Centre gives a 24-hour fraud reporting line for callers outside Ireland: +353 1 771 5639. It asks you to call as soon as possible; outside phone hours there is also an online form, which does not deal with general banking queries.
For a lost or stolen card, AIB's contact page still points to key 4 on the Phone & Internet Banking line, but in our test 4 was for lending, savings or insurance and card services had moved to 5. If you are travelling and want to report it to Visa instead, AIB links to Visa's list of local freephone numbers and notes that mobile charges may still apply.
Credit card questions go to AIB Card Services on +353 1 668 5500; AIB asks you to have your card number ready and gives no opening hours for this line.
Business customers and other lines
iBusiness Banking is +353 1 641 4889 from outside Ireland, Monday to Friday from 9:00 to 17:00. AIB Direct Sales uses the same +353 1 771 2424 on weekdays.
Several AIB lines have no outside-Ireland number on the contact page, among them the Arrears Support Unit and existing mortgage support (0818 251 008); we did not check whether the +353 1 771 2424 menu leads to them. AIB also answers on X and Facebook at @AskAIB, Monday to Friday 9:00 to 20:00 and at weekends 9:00 to 17:00.
When to call from another time zone
AIB gives its hours without a time zone; they are Irish times. Ireland is one hour behind Poland, Germany, France and Spain all year round, so 9:00 to 17:00 in Dublin is 10:00 to 18:00 in Warsaw or Madrid.
Call AIB from your browser
Browzerphone dials +353 numbers from a browser tab, with no SIM card and nothing to install, and charges per minute at a published rate that you can check before you call.
Without credit, Browzerphone only allows a free trial call that ends after one minute. In our test the menu alone took about 40 seconds, so top up first if you need to reach someone. The keypad for the menu is in the same tab.
AIB numbers for callers outside Ireland
- Phone & Internet Banking+353 1 771 2424Monday to Sunday, 9:00 to 17:00 (Irish time).Printed as +353 1771 2424 · in Ireland 0818 724 724 · tested by us
- Fraud reporting, 24 hours+353 1 771 563924 hours.In Ireland 1800 24 22 27
- AIB Card Services (credit cards)+353 1 668 5500Not given by AIB.Have your card number ready
- iBusiness Banking+353 1 641 4889Monday to Friday, 9:00 to 17:00 (Irish time).In Ireland 0818 72 00 00
| Πού καλείς | Αριθμός | Ώρες λειτουργίας | Σημειώσεις |
|---|---|---|---|
| Phone & Internet Banking | +353 1 771 2424 | Monday to Sunday, 9:00 to 17:00 (Irish time). | Printed as +353 1771 2424 · in Ireland 0818 724 724 · tested by us |
| Fraud reporting, 24 hours | +353 1 771 5639 | 24 hours. | In Ireland 1800 24 22 27 |
| AIB Card Services (credit cards) | +353 1 668 5500 | Not given by AIB. | Have your card number ready |
| iBusiness Banking | +353 1 641 4889 | Monday to Friday, 9:00 to 17:00 (Irish time). | In Ireland 0818 72 00 00 |
Συχνές ερωτήσεις
What is AIB's phone number from abroad?
+353 1 771 2424 for Phone & Internet Banking, open every day from 9:00 to 17:00 Irish time. AIB prints it as +353 1771 2424.
How do I report fraud to AIB from outside Ireland?
AIB's Security Centre gives +353 1 771 5639 for 24-hour fraud reporting from outside Ireland. Outside phone hours it also has an online form.
What are the options in AIB's phone menu?
In our test on 7 November 2026: 1 phone, mobile and internet banking support, 2 log in to phone banking, 3 apply for a mortgage, 4 lending, savings or insurance, 5 card services. The recording said the options had changed, so the older menu on AIB's contact page no longer applies. We did not go past the menu to an adviser.
Can I call AIB's 0818 number from abroad?
AIB prints a separate "Outside Ireland" number next to 0818 724 724, and that is +353 1 771 2424. Use it when you are not in Ireland.
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Ελέγχθηκε με δοκιμαστική κλήση: 7 Νοεμβρίου 2026 · Ενημερώθηκε: 7 Νοεμβρίου 2026